Cybercrime refers to a variety of online crime committed through the internet and devices such as computers, laptops, smart phones, smart TVs and game consoles. Cybercrime usually results in personal or confidential information being stolen. It can go beyond the internet as incidents such as grooming, harassment, stalking and financial fraud, blur the line between online and offline crime.

It is important to not blame yourself if you have fallen victim to cybercrime; fraudsters who commit online crime are often well organised, look convincing and sound very believable. Only the offender is to blame for the crime taking place.

Our free support service is available to help after experiencing cyber-crime; whether you have chosen to report the incident to the Police, report to Action Fraud, or decided to not report at all. Our service is completely free and we can help you find ways to cope after crime.

Male looking stressed rubbing his eyes

Protecting yourself online

It is important to keep you and your family safe when exploring the online world and reduce the likelihood of experiencing online crime. Making sure you have up to date anti-virus software installed, use strong passwords and only shop online with secure websites that display the padlock symbol are a few top tips. You can visit our crime prevention page for more advice on keeping safe online here.

What to do if you’ve experienced cybercrime

For online fraud and identity theft, you can report the crime to Action Fraud through their online portal or telephone line. If you would like to report other online crimes such as stalking, harassment or online grooming you can do so by contacting Hampshire and Isle of Wight Constabulary. If you are unsure about what steps to take next or would simply like some impartial, experienced advice you can talk to one our trained supporters by calling our freephone number. Families, friends and young people affected by crime can also contact us for information and support.